Shipping
At Charles Chocolates, customer satisfaction, product quality and freshness are our top concerns. We pack and ship your chocolates within 1-2 business days of receiving your order; all orders received after 12 pm Pacific will not ship until the following business day, at the earliest. All orders are shipped Monday - Wednesday and orders with UPS Overnight shipping or to Northern California are shipped Monday - Thursday. Due to the perishable nature of our chocolates we do not ship orders on Friday or over the weekend and orders will not be delivered on Saturday, Sunday or Monday.
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Seasonal Shipping
We adhere to strict shipping guidelines to ensure that your chocolates arrive to you in pristine condition. During the warm season we use temperature sensitive shipping materials and we follow a strict shipping schedule so that your chocolates arrive in pristine condition.
Shipping Methods and Cost
LOCAL SHIPPING (cool season)
Available to the following states only: CA
| UPS SurePost Up to 3 business days in transit |
UPS Ground 1-2 business days in transit |
UPS Overnight 1 business day in transit |
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| Any order total | $10 | $14 | $30 |
WEST COAST SHIPPING (cool season)
Available to the following states only: NV, ID, OR, UT & WA
| UPS SurePost Up to 4 business days in transit |
UPS Ground 1-3 business days in transit |
UPS 2 Day Air 2 business days in transit |
UPS Overnight 1 business day in transit |
|
| Any order total | $12 | $14 | $18 | $30 |
NATIONAL SHIPPING (cool season)
Available to all 50 states & the District of Columbia
| UPS SurePost* Up to 7 business days in transit |
UPS Ground* 3-5 business days in transit |
UPS 3 Day Select* 3 business days in transit |
UPS 2 Day Air 2 business days in transit |
UPS Overnight 1 business day in transit |
|
| $0.01 - $50 | $12 | $15 | $18 | $20 | $36 |
| $50.01 - $125 | $13 | $16 | $20 | $23 | $40 |
| $125.01+ | $14 | $17 | $22 | $26 | $44 |
| AK & HI | n/a | n/a | n/a | + $10 | + $10 |
*SurePost, Ground & 3 Day Select shipping is available to most states throughout the cool season, unless forecasted temperatures exceed 70 degrees F. SurePost, Ground & 3 Day Select shipping will not be available if the temperature exceeds 70 degrees F in a given state and an expedited option must be selected (there may be additional shipping costs associated as well).
INTERNATIONAL SHIPPING - We ship worldwide! Please contact us for a price quote.
Shipping Address
We highly recommend shipping your chocolates to an address where someone will be able to receive the package as soon as it arrives. It is up to the discretion of the delivery service if they will leave your package at the door or attempt a redeliver the following day and in either case your chocolates may melt before you receive them if they are left outside or spend extra time in transit.
If you would like to ship to a PO Box, you must select UPS SurePost.
Urgent Orders
If you have an extremely time-sensitive order please contact us prior to placing your order to ensure we can meet your deadline. For holiday orders we will provide guidelines on order deadlines to ensure guaranteed delivery prior to the holiday.
Undeliverable Packages
We are not responsible for packages that are delayed or returned as undeliverable due to incorrect information provided by our customers. Additional shipping costs will apply to any returned packages that need to be reshipped. We cannot reship returned packages if the chocolates are no longer in sellable condition (due to melting, excessive damage, etc.).
Charles Chocolates reserves the right to change the shipping method selected on your order to ensure that your order arrives safely. We will notify you by phone or email of any subsequent price increases due to shipping changes.